Contact us for any issues with your parcel: Email us: office@sherwoodgf.com
Mobile phone :07971 266678
Mobile phone: 07866 261476
In the event of damaged or missing items, for speed, we are happy to accept 1 or 2 photos. Once we have inspected them we will be happy to discuss a speedy resolution for the problem. We will dispatch replacement items via our next working day service
If you wish a refund it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few amount of days.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange, but please talk to us and allow us to assist you further.
- Refunds
If you are not happy with an exchange of damaged items We will refund your purchase cost in full.
In the event of damaged or missing items, for speed, we are happy to accept 1 or 2 photos. Once we have inspected them we will be happy to discuss a speedy resolution for the problem.
If you wish a refund it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few amount of days.
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
If your item arrives damaged, or you have missing items, please notify us as soon as possible for an exchange or a refund. faults should be reported within 48 hours.
If any faults are reported within 24 hours, due to damage in transit, or missing items, we will attempt to replace the item as fast as possible.
If we arrange a return, please do not send your purchase back to us without a return label which we will provide.
- Refunds
If you are not happy with an exchange of damaged items We will refund your purchase cost. There are certain situations where only partial refunds are granted: If you ordered the wrong item, we will refund your item costs but not the delivery charge.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also accept photos for a speedy resolution of the problem. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
If you need to exchange it for the same item, send us an email at office@sherwoodgf.com
If the item was marked as a gift when purchased and shipped directly to you, we will replace as fast as transport allows and arrange a return of the faulty item.
To return your product, you should email to office@sherwoodgf.com to make arrangements, we will arrange a date for return and provide a label for you to attach to your parcel
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact us
Contact us for any issues with your parcel:
Email us: office@sherwoodgf.com
Mobile phone :07971 266678
Mobile phone: 07866 261476